Age of Consent
By placing an order at geturfreako.com.au, you declare that you are of the appropriate legal age to purchase the items. That is over 18. If you have got this far and you are not over 18 please leave the site now and feel free to come back when you are of age. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.
Contract Formation
All orders made by you through the Get Ur Freak On website are subject to acceptance and availability. If there is a product ordered that is unavailable for any reason contact will be made and a refund issued quick sticks. We may choose not to accept your order for any reason. Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).
For the avoidance of doubt, no contract will exist between you and Get Ur Freak On for the sale by Get Ur Freak On to you of any product unless and until Get Ur Freak On sends you an e-mail confirming that it has dispatched your product.
Cancellation of Order
To cancel a contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. Please refer to the returns policy for instruction. .
We do not store credit card information, we securely submit credit card information to our bank for processing.
This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Copyright
Any material found within the pages of geturfreakon.com.au, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.
Disclaimer
Get Ur Freak On provides the geturfreakon.com.au website 'as is' and does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. In addition, Get Ur Freak On makes no (and disclaims all) representations or warranties of any kind, express of implied, with respect to the Get Ur Freak On website or the information or content included in this site.
This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.
Use of geturfreakon.com.au
In connection with the use of the geturfreakon.com.au website (including any orders of products), in no event will Get Ur Freak On be liable:
for losses that were not foreseeable to both parties when the contract was made
for losses that were not caused by any breach on the part of the supplier
for business losses and/or losses to non consumers
We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples; and
(e) defective products under the Consumer Protection Act 1987;
You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.
External websites
Get Ur Freak On is not responsible for the content of external websites linked from geturfreakon.com.au
Jurisdiction
These Terms and Conditions are governed by the laws of Australia.
Get Ur Freak On reserves the right to amend these terms and conditions from time to time.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (which means any act or event beyond our reasonable control).
If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.
Additional terms
We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
FAQ
ORDERS, RETURNS & STORE CREDIT
I've just placed an order with you guys. What should I do if I want to add more items to my order?
You can simily place another order with us by selecting "Combine Postage" shipping method (It is Free). Our staff will pack your orders together in one box for delivery.
What payment methods do you accept?
We accept VISA, MasterCard and PayPal on our website. Also we have EFTPOS facility to accept credit cards and cash if you pick up from our North Lakes QLD location
How do I cancel my orders?
To cancel your order simply contact us by email as long as your order has not been shipped and left from our premises.
Do you have a refund or exchange policy?
Due to the nature of our products there is a no refund or exchange on any item as long as they are used. Every product we sell is tested, with the batteries provided, before it leaves our warehouse to minimise any inconvenience caused with faulty goods.
DISPATCH AND DELIVERY
How do I collect my order if I'm not at home?
You will receive a parcel collection notice in your mail box if your place is unattended during the delivery. You will be able to collect your order from your local post office at your convenience.
Where can I find a tracking number for my order to locate my parcel?
You will receive a tracking number for your order as soon as it is collected from our premises by Australia Post. Also you will receive delivering events of your parcel by Email from Australia Post.
Do you deliver my order to a PO Box or Parcel Locker?
Yes, Australia Post will deliver your orders to any PO Box or Parcel Lockers Australia wide.
How long do you deliver my orders?
We deliver your orders Australian wide within 5-7 business days by Express Post and 7-14 business days by Standard Post.
How much do you charge for delivery?
We deliver products Australia wide using Australian Post eParcel. We charge a flat postage $8.95 for any orders. We also offer Express Post which costs $12.95 per order, regardless of the size and value. We offer Free Shipping if your order exceeds $150.
Do you mention Get Ur Freak On on my packages?
No. The senders details will be marked as coming from our company name which doesn't related to Adult Direct at all. There will be no mention of geturfreakon.com.au on the packages so you can be assured that your colleagues, parents, housemates or even partners will be none the wiser.
LOCAL PICKUP
Could I visit your premises and pick up directly from you guys?
We welcome you to come pick up your order from our North Lakes location by appointment only .
Monday - Friday: 10:00AM - 6:00PM
Saturday: 10:00AM - 5:00PM
Sunday: Closed
Contact Number:
0407 725 445
You will need to bring the card used for payment, or a valid photo
You can return items that you have purchased from Get Ur Freak On back to our postal address to receive a replacement at no charge if they meet all of the following requirements.
1. Faulty or damaged stock, or incorrect items received through the fault of Get Ur Freak On.
2. Lodge a request for return within 7 days of receipt.
3. Returned items must be in the original packaging along with a valid proof of purchase.
A replacement will be dispatched as soon as its return has been received in our premises.
* This policy doesn't cover any non-electrical products which have been used by customers.
How and where do I return the items to you?
You can return your items to our warehouse and receive a replacement on the spot. Please contact us for stock availability.
Or you can return via the post. Please email sales@geturfreakon.com.au to have a Return Authorized Number which must be marked on your return box. We will not refund any freight costs incurred by the customer.
Our Return Address:
Get Ur Freak On
PO Box 1338
North Lakes
QLD 4509
What should I do if I have changed my mind or require an exchange?
We are not able to refund or exchange any products as soon as they leave from our premises. as the government has very strict regulations for the adult entertainment industry in Australia. Please contact us by email sales@geturfreakon.com.au for further information.
Do I have a limited warranty for my purchase?
As the nature of sex toys not all of the vendors offer a manufacturer warranty in Australia. While We-Vibe, Swan, Bathmate and a few other big brands do offer a manufacturer warranty on their products. Normally they require customers to register the warranty on their official website, and then they will process your warranty claim through one of their Australian distributors.
For any vibrating devices purchased direct from us we offer a 3 Day Replacement Warranty. You can return your items to our warehouse and receive a replacement on the spot within 3 days. Please contact us for stock availability.
Do you replace a leaking lubricant?
All purchased lubricant have been checked and sealed properly by our experienced staff before being posted. Please note that about 35% lubricant bottles would leak during the shipping, while almost all leaking would be less than 1.5% of the total volume of the products and they could be used after having the bottles cleaned. As the nature of the products no further warranty or replacement would be applied.
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